Ombudsrail, the ombudsman service for rail passengers

Not satisfied with the handling of your complaint by a railway company? Would you like information about your rights? Ombudsrail can help you.

Complaint? We listen to you.

The ombudsman service team handles complaints about railway companies (and their subsidiaries) operating within Belgian territory. You can also contact us for complaints about an international journey. Do you only require information? We provide answers to your questions.

I would like information

We are happy to help you

Cynthia Van der Linden, the Dutch-speaking ombudswoman, and Jean-Marc Jeanfils, the French-speaking ombudsman, mediate free of charge and from an independent position in disputes between passengers and railway companies. Through mediation, they always aim to achieve a fair and equitable solution.

Our method

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