ombudsman service for rail passengers

Koning Albert II-laan 8 bus 5
B-1000 Brussels

Call 0800 25 095 (domestic)
Call +32 2 221 04 10 (abroad)
Mail complaints@ombudsrail.be

We are available from Monday to Friday, from 9 AM to 5 PM. (closed on public holidays and exceptionally on Thursday 18/01/2024)

A visit to our offices is possible after scheduling an appointment (0800 25 095). View our frequently asked questions FAQ-list