ombudsman service for rail passengers

Koning Albert II-laan 8 bus 5
B-1000 Brussels

Call 0800 25 095 (domestic)
Call +32 2 221 04 10 (abroad)
Mail complaints@ombudsrail.be
Fax 02 221 04 29

We are available from Monday to Friday, from 9 AM to 5 PM (visits to our office are suspended for the time being). (closed on public holidays)

View our frequently asked questions FAQ-list