Ombudsman service for rail passengers

Koning Albert II-laan 8 bus 5
B-1000 Brussel

T. 0800 25 095 (Domestic)
T. + 32 2 221 04 22 (International)
Mail complaints@ombudsrail.be
F. 02 221 04 29

Our offices are open from Monday till Friday, from 9 am till 5 pm (closed on public holidays, May 31, August 16)

Look at our frequently asked questions in the FAQ-list