Koning Albert II-laan 8 bus 5
B-1000 Brussels
Call 0800 25 095 (domestic)
Call +32 2 221 04 10 (abroad)
Mail complaints@ombudsrail.be
We are available from Monday to Friday, from 9 AM to 5 PM. (closed on public holidays and on 15 November)
A visit to our offices is possible after scheduling an appointment (0800 25 095). View our frequently asked questions FAQ-list
Using cookies, we and third parties collect and analyse information about your visit and improve your surfing behaviour.
By accepting all cookies you are assured of an optimal functioning of our website. You can adjust this to your own preferences via cookie preferences. On our page cookie policy you can find more information about our cookie policy.
These cookies are required as a minimum for the website to function properly. You do not have to give permission for this.
Preferred cookies allow the site to remember information that affects the behaviour and design of the website, such as your preferred language or the region where you live.
We consult the user statistics of our website via Google Analytics. For this purpose, a number of cookies are loaded when you visit the site. These cookies enable us to check how many visitors consult our website and collect certain demographic data (e.g. country of origin). We keep track of your IP address. The data is also kept for a period of 50 months.