Cynthia Van der Linden, the Dutch-speaking ombudswoman, and Jean-Marc Jeanfils, the French-speaking ombudsman, were appointed by Royal Decree. Their 5 year mandate is renewable.

The ombudsman service team handles complaints about railway companies (and their subsidiaries) operating within Belgian territory, as well as complaints about the infrastructure manager. You can also contact us for complaints about an international journey.

Are you unsure whether we can handle your complaint? Don't hesitate to contact us and, if necessary, we will refer you to the appropriate body.

Ombudsrail is part of the network of Belgian ombudsman services. You can find more information about this network at www.ombudsman.be.


Meet our team:


Ombudswoman (NL) Cynthia Van der Linden 02 221 04 10
Jean-Marc Jeanfils
Ombudsman (FR) Jean-Marc Jeanfils 02 221 04 11

Secretaryship (NL) Thierry Swaelens 02 221 04 26

Secretaryship (FR) Sonia Denis 02 221 04 25

Adviser - Lawyer (NL) Thomas Cochez 02 221 04 18
Fabienne Roggen NL
Adviser (FR) Fabienne Roggen 02 221 04 17
Mathias De Vos
Case manager (NL) Mathias De Vos 02 221 04 22

Case Manager (NL) Kristof Goossens 02 221 04 20

Case manager (NL) Annelies Van Vossel 02 221 04 14

Case manager (FR) Brigitte Bauwens 02 221 04 15
Ludovine Delvaux (FR)
Case manager (FR) Ludovine Delvaux 02 221 04 21

Case manager (NL) Ruben Demey 02 221 04 24