The Ombudsman service for rail passengers has created this website with the greatest care. The site is also regularly updated. However, data may be incorrect or incomplete. If the Ombudsman service is informed of such, it will immediately make the necessary corrections.

If you use the links on this site, the Ombudsman service is not responsible for the content or the proper functioning of these other sites. The Ombudswoman cannot be held responsible for errors in the addresses or domain names of other websites on this site.

The Ombudsman service authorises visitors to this site to copy, print and use the published data, on condition that these data are used for informational purposes only and provided that the source is indicated.

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E-mail files, including any attachments, are an official document of the Ombudsman service for rail passengers. These messages may contain confidential or personal information.

If you have received a message by mistake, we ask that you notify the sender immediately by e-mail or telephone and then remove the message from your computer without first reading, reproducing, distributing or otherwise disclosing its contents to third parties.

The sender cannot be held liable for an error or omission in the content of the message by the electronic transmission.